KnightBain is committed to providing a high standard of service. If you are unhappy with any aspect of our service, we encourage you to let us know so we can address the issue promptly and fairly.
Lettings: Our lettings portfolio is now managed by our sister company Edinburgh Letting Centre. Any complaints regarding lettings should be addressed to them, further information is available at www.edinburghlettingcentre.com.
How to Make a Complaint
If you wish to raise a complaint, please contact us using one of the following methods:
- Email: [email protected]
- Telephone: 01506 852000
- Post: KnightBain, 4 Greendykes Road, Broxburn, EH52 5AG
Please include as much detail as possible, including:
- Your name and contact details
- The property address (if applicable)
- A clear description of the issue
- Any relevant dates or correspondence
What Happens Next
- We will acknowledge receipt of your complaint within 3 working days.
- Your complaint will be reviewed by a senior member of staff who has not been directly involved in the matter where possible.
- We aim to provide a full written response within 15 working days. If further investigation is required, we will keep you informed of progress.
If You Remain Dissatisfied
If you are not satisfied with our final response, you may be entitled to refer your complaint to an independent redress scheme, depending on the nature of the service provided:
- Sales: The Property Ombudsman
- Lettings: Our lettings portfolio is now managed by our sister company Edinburgh Letting Centre. Any complaints regarding lettings should be addressed to them, further information is available at www.edinburghlettingcentre.com.
Full details of the appropriate redress body will be provided in our final response.